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Our Low-Risk Cancellation Policy!
We have a generous cancellation policy because we want to encourage you to pre-pay. Plus, pre-payment gets you an additional entry into the prize drawing and puts you in the express admission line. It also gives us a better idea of turnout.
More than 5 CALENDAR days before the party:
FULL REFUND (less a $5 processing fee)
4 or more hours before the party:
PARTY CREDIT (only if you contact your party host by phone or email about your absence)
Your Party Credit is transferable to a friend or associate if you decide not to use it. We can even turn
your Party Credit into a gift certificate that can be mailed to someone else (at no additional charge).
No matter how you slice it, you don’t have much to lose by registering in advance.
Party Credits are good for a period of one year from the date of issue.
TO CANCEL FROM AN EVENT YOU HAVE PREPAID FOR:
Email or call your local event coordinator with your request. If you do not hear back from your local coordinator within a few days, please email your request to:
info@lockandkeyevents.com
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